FAQ

I am a new customer, how do I get started?
We recommend purchasing the Heaven’s Alchemy Perfume Samples set. You will receive a sample of each of our pure perfumes. With our sample set, you can explore the world through pure perfume and find your perfect match.
What is the difference between “perfume” and “pure perfume oil”?
Pure perfume oil is the most concentrated form of fragrance available. It is a rare find. The difference is a matter of the concentration or percentage of the perfume oil (aromatic and botanical compounds) present to make the fragrance. Higher concentration levels of aromatic and botanical compounds produce better quality and intensity of the fragrance.
Below is a general guide to the concentrations available:
Eau fraiche: 3% or less aromatic and botanical compounds.
Eau de cologne: 2 - 5% aromatic and botanical compounds.
Eau de toilette: 4 - 10% aromatic and botanical compounds.
Eau de parfum: 8 - 15% aromatic and botanical compounds.
Perfume: 15 - 25% aromatic and botanical compounds.
Pure perfume oil: 15 - 80% aromatic and botanical compounds.
Is your perfume alcohol free and free from color additives?
Yes, our perfume is alcohol free and highly concentrated. We use no color additives.
Do you use phthalates or parabens?
Absolutely not, our perfumes have no phthalates or parabens.
Do you use animal by-products or do any animal testing?
Never. We do not test on animals and our pure perfumes contain no animal by-products.
How do I fill my crystal with the concentrated perfume oil?
Firmly hold the traveler bottle and, using a tissue, gently remove the roll-on applicator using side to side movement and pulling up. Using the perfume funnel provided, pour the Concentrated Perfume Oil into the crystal bottle. Be careful not to overfill and always keep upright once filled.
Is the information I provide on your website secure?
Yes. Our checkout process and your account information is kept secure through an SSL certificate. Orders are processed through PayPal’s secure servers.
What method of payment do you accept?
We process all orders through PayPal’s secure server. Payments can be made securely using your PayPal account or via PayPal using a major credit card.
Do I need a PayPal account?
No, you do not need a PayPal account to shop with us. Simply follow the check-out instructions with your chosen card.
Do you offer wholesale or volume pricing?
Yes, for wholesale and volume pricing information please see Wholesale & Private Label Information or contact us at sales@biospadistributing.ca.
A word about our crystals:
Our crystal bottles are handcrafted and reflect the artisan’s work in their natural variation.
I live outside Canada, am I able to order Heaven’s Alchemy products from your store?
BioSpa Distributing is the sole Canadian distributor for Heaven’s Alchemy Perfumes and can only ship orders within Canada. Residents outside of Canada may purchase products but they must be shipped within Canada.
I live outside Canada, where can I purchase Heaven’s Alchemy products?
Buyers outside of Canada can find more information about purchasing on the Heaven’s Alchemy website.
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